FAQ

The brand

What does BIPOC mean?

BIPOC stands for Black, Indigenous, and People of Colour. People of Colour is basically an umbrella term for non-white, while the B & I acknowledge the different histories & oppressions that Black & Indigenous people have & continue to face.

What do you mean by representation?

To us, representation means that everyone can see themselves reflected in the media they consume.

Why did you start Amplify?

Read more about why we started Amplify here!

Purchasing audiobooks

What is Libro.fm?

Libro.fm is an employee-owned Social Purpose Corporation that shares profits from your audiobook purchases with your chosen bookshop, giving you the power to keep money within your local economy.

Learn more at https://libro.fm/amplifybookstore

Listen on your own terms

Libro offers both one-off purchases and monthly memberships for avid listeners.

Monthly membership

Are you an avid listener? This option is for you. Members will receive one audiobook credit each month. 

Get started at https://libro.fm/amplifybookstore

À la carte listening

Are you an occasional listener? With Libro.fm, you can purchase and listen to audiobooks on your own schedule with no strings attached.

Start exploring at https://libro.fm/amplifybookstore

Gift audiobooks

Gift audiobooks to anyone in the world (including yourself!). You choose the number of credits, your gift recipient picks their own audiobooks, and our bookshop is supported by your purchase.

Start gifting with https://libro.fm/amplifybookstore

How do I get started?

Find and listen to audiobooks on Libro.fm's iOS and Android apps! With the free Libro.fm app, you can:

  • Browse Libro.fm's catalog of 400,000+ audiobooks
  • Use credits to get audiobooks in the app
  • Set a sleep timer
  • Create bookmarks
  • Listen at different speeds
  • Organize your library with tags

Learn more at https://libro.fm/Amplifybookstore

Orders, shipping, & returns

How much does shipping cost?

Orders over $100 are automatically eligible for free standard shipping in Australia.

For orders under $95, shipping is calculated by weight. We aim to charge you as fairly as possible.

For express shipping, select Express Shipping when checking out.

When will my order arrive?

Within Australia, we aim to get orders packed and shipped within 3-5 business days.

Shipping times vary throughout the country, but here is a rough guideline:

METRO MELBOURNE: 3-5 business days
REGIONAL VIC: 5-7 business days
INTERSTATE: Up to 7-10 business days

All orders include tracked shipping.

For international shipping, please refer to AusPost.

What is your cancellation policy?

Orders can be cancelled up to 24hours after the order has been placed. You can cancel your order via your customer account or email us.

Where do you ship to?

We ship internationally! Anywhere that Sendle goes, Amplify goes too.

If you can’t find your country, let us know!

My book got really banged up in the mail! Can I return it?

We try our best to ensure that your book arrives safely. Please contact us with pictures of your order in the condition that you received it and we’ll get you sorted out!

Unfortunately, we don’t accept change of mind returns.

Our stocklist

What kinds of books can I find at Amplify?

We are a specialist bookstore that only stocks books written by BIPOC authors.

I need a book recommendation, can you help me?

Of course! Head over to The Supercut Box, where we will personally curate a selection of 3 books for you for $85. Just add it to your cart, and fill out the form at checkout.

Or — if you’re looking for a single, email us or message us on Instagram, and we’ll get back to you ASAP!

I can’t find a specific book on your site, can you help me get it?

Definitely! Email us with the title you’re looking for. If it’s in print, we should be able to get it for you.

I’m an author, and I believe the information listed on my book’s page is incorrect. What should I do?

We would suggest checking in with your publisher or supplier. Most of the information on our product pages comes from data supplied by publishers.

If they don’t have answers, email us!

Why is your stock list so small?

As a small business, we have limited resources and funding.

Nonetheless, we’re working to expand our list to include even more books, especially from regions that we’re lacking in. Thank you for your patience while we look to get in more titles.

If there is a specific title or area that you're interested in and would like us to stock, shoot us an email!

Pre-loved

What do you stock?

We stock both Amplify titles and non-Amplify titles in our Pre-loved collection. More often than not, you can find old or out of print titles there!

Sometimes, books come to us damaged. So instead of returning them to the distributors where they’ll get pulped, we sell them at a discounted rate in our Pre-Loved section. These books usually come with a dent or bend in the cover that makes them unfit for sale, but are perfectly fine otherwise.

Do you take donations?

We do! If you have books by BIPOC authors that you are looking to get rid of, email us and we’ll get you sorted. We ask for pictures and the condition the books are in to make sure they’re suitable for our store, so make sure you have these ready!

We’ll arrange a drop off point in your area and pay for shipping. Parcels will be shipped by our preferred courier, Sendle, where possible.

Sustainability

Mailers

We use Hero Packaging mailers, which are home-compostable and made from renewable resources.

If you don’t have a home compost bin, we suggest reusing them to send another parcel before tossing them in the bin or your local compost bin.

Brown boxes

Our boxes are made from 80% recycled materials and sourced using responsible forestry practices. They are 100% recyclable, and can be reused!

We also reuse the boxes that books are delivered to us in to maximise their lifespan.

Water-activated tape & packing peanuts

We use water-activated tape that is 100% recyclable, so you don’t have to rip it off before chucking our packaging in the recycling bin.

Our packing peanuts come from our distributors and are biodegradable. Just put them in water and watch them dissolve!

Paper goods

Our stickers, thank you cards and bookmarks are printed with Sustainable Printing Co. They are printed with environmentally friendly ink and on 100% recycled paper.

Our tissue paper is printed by NoIssue using soy-based inks. The paper is FSC Certified and acid free.

We source our Hex Wrap from Hero Packaging. They're 100% recyclable and compostable.

Shipping

We ship domestically via Sendle, a carbon neutral shipping service.

Our international deliveries are sent via AusPost while we search for a more financially viable solution.

Gift cards

Do your gift cards expire?

They are valid for 3 years after purchase.

How do I redeem my gift card?

Just key in your Gift Card Code at checkout!

I purchased a gift card but didn’t receive an email! What should I do?

Check your junk folder! If you still haven’t received an email after 3 business days, email us.

Website troubleshooting

My account's not working!

If you held an account on the previous iteration of the website, just reset your password and you should be good to go.